Fenix Privacy Policy

Effective Date: 1/01/2025

At Fenix, we are committed to protecting your privacy. This privacy policy outlines how we collect, use, and share personal information when you opt in to receive SMS messages from us.

1. What Personal Information Is Collected

When you opt-in to receive SMS communications from Fenix, we collect the following personal information:

  • Phone Number: Your mobile phone number is required to send you SMS messages.
  • Consent: We record your consent to receive SMS communications and any preferences you set, such as frequency or types of messages you’d like to receive.

2. How Personal Information Is Used

Fenix uses your personal information for the following purposes:

  • Sending SMS Messages: To send you SMS notifications related to our services, promotions, updates, appointment reminders, or any other information you’ve opted to receive.
  • Improving Communication: To better understand your preferences and improve the relevance of the SMS messages we send you.
  • Compliance and Record-Keeping: To comply with legal requirements and maintain a record of your consent.

3. Who Personal Information Is Shared With

Fenix respects your privacy and does not share your personal information with third parties for marketing purposes.

SMS consent is not shared with third parties for marketing purposes.

4. Privacy Policy Accessibility

We believe in transparency and making sure our users have easy access to our privacy practices. Therefore:

  • The privacy policy is easily accessible via a link near the consent language on all web forms where users opt-in for SMS communication.

5. Your Rights and Choices

You have the right to:

  • Opt-out: If you no longer wish to receive SMS communications from us, you can opt-out at any time by replying “STOP” to any message, or contacting our customer support team at 847-909- 2004 ex. 2 or info@fenixclinic.org.
  • Update Information: You can request to update your contact information or preferences by contacting us directly.
  • Request Access: You can request access to the personal information we hold about you, and request that we update or delete it, subject to legal requirements.

6. Changes to This Privacy Policy

Fenix reserves the right to update or modify this privacy policy at any time. Any changes will be posted on this page, with an updated effective date. We encourage you to review this policy periodically for any updates.

Contact Us:
If you have any questions or concerns about this privacy policy, please contact us at:

  • Phone: 847-909- 2004 ex. 2
  • Address: 130 Washington Ave. Highwood, IL 60040

 

Terms and Conditions for SMS Communications

By opting in to receive SMS messages, you agree to the following:

1. Consent for SMS Communication

  • Phone numbers obtained during the SMS consent process will not be shared with third parties for marketing purposes. This ensures your information is used solely for communication related to our services.

2. Types of SMS Communications
By opting in, you may receive SMS messages related to:

  • Appointment reminders
  • Follow-up messages
  • Lab results

3. Message Frequency

  • You may receive up to 10 messages per appointment scheduled. We will send 1-2 reminders before the appointment and up to 5 after the appointment depending on investigations and necessary follow-up.
  • Message frequency may vary depending on the type of communication.

4. Potential Fees for SMS Messaging

  • Standard message and data rates may apply, depending on your carrier’s pricing plan.
  • Fees may differ for domestic or international messages.

5. Opt-In Methods

You may opt in to receive SMS messages from Fenix through:

  • Verbal consent with your clinician at your appointment (130 Washington Avenue, Highwood, IL 60040)
  • Check the SMS consent box on our forms

6. Opt-Out Instructions

  • You can opt out at any time by replying “STOP” to any SMS message.
  • Alternatively, contact us directly at info@fenixclinic.org.

7. Help

8. Additional Options

  • If you do not wish to receive SMS messages, simply do not check the SMS consent box on our forms.

9. Standard Messaging Disclosures